FAQ's
Ordering
How do I place an Order
You have two choices to place an order:
1. Select the condition that you want to resolve from the left hand category panel and then select your products in order of importance.
or
2. Go to "All Products" and select the products for your needs.
Remember, the product is only part of the solution, 'Lifestyle Changes' will ensure your long term success.
Does Good Health Naturally accept phone, fax, email or snail mail orders?
I did not receive an order confirmation. Was my order submitted successfully?
I am concerned that I may have inadvertently placed a duplicate order. What should I do now?
After I submit an order with Good Health Naturally. Inc , how will I be advised of the order's progress?
I checked my order status online and was advised that my order has been void. Why?
Can I add, change or remove items from my order after it has been submitted?
Approximately how long does it generally take to process an order?
May I combine two separate orders to save on shipping costs?
Can I reactivate an order that has been void/cancelled?
Is the Good Health Naturally. Inc website secure? What type of security features are utilised to safeguard my information?
Does Good Health Naturally sell or release my personal information?
What should I do if an item is missing from my order?
Can I pre-order or backorder a product that is not presently in stock?
I am experiencing some trouble with my shopping cart. What might be wrong?
Why does one item always remain in my shopping cart?
How do I operate the Good Health Naturally shopping cart?
Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one of an item go to "View Cart", input the new quantity in the Qty Product field and click "Update".
When you have added the last item you need, click on "Check out", if you have any addition information to notify us, please fill this out in the box provided under "Notes", now check the shipping and billing details, before clicking on the continue button. Now select the shipping method and the payment method and click on the continue button. The next page allows you to check and confirm order before payment, please that all your details are correct, before clicking on "confirm and pay for order", the next page will take you to a secure payment site if you are paying via card.
Your browser does not accept cookies.
If you would like to use the site you need to change your browser settings to accept cookies.
How to Enable Cookies in Internet Explorer
If you are using the latest version of Internet Explorer for Windows:
Click on the 'View' menu and select 'Privacy Report'. Select one of the rows saying 'www.goodhealthoz.com' click on the right mouse button and select 'Always accept Cookies from this site'. Once you've enabled cookies, click here to return to the home page.
How to Enable Cookies in Netscape
If you are using the latest version of Netscape:
Click on the 'Edit' menu and select 'Preferences,' Click 'Privacy and Security' in the left hand panel, click 'Enable all Cookies' and then click 'OK'. Once you've enabled cookies, click here to return to the home page.
Other Browsers
If you're using any other browser please refer to your browser help, and look up 'Cookies'. You can typically reach help by pressing F1 at the top of your keyboard.
If you still have problems with logging in please delete the cookies from your computer, please click here
Payment
Orders made by credit card are processed immediately and shipped the next business day. If there is a backorder or other delay on an item, you will be promptly notified by e-mail.
Why must Good Health Naturally verify my shipping address?
What are all of the payment methods Good Health Naturally accepts?
Is the Good Health Naturally website secure? What type of security features are utilised to safeguard my information?
How can my credit/debit card be declined when I know for certain that I have the funds available?
Does Good Health Naturally know specifically why my credit/debit card was declined?
*Please note that until we are able to stock our products within Australia your order will be despatched from United Kingdom. Please allow up to 21 days for delivery and contact customs directly if any undue delays.
For all Customs related inquiries call 1300 363 263 - 8am to 5pm excluding national public holidays*
GoodHealthOZ are not yet registered for sale in Australia. The rules are that: You may bring/order a 3 month supply (at the maximum dose recommended by the manufacturer) of unapproved medicines into Australia in any one importation without any approval required by the TGA provided that:
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the goods are for the use in the treatment of the importer or their immediate family; and you do not supply (sell or give) the medicine to any other person; and
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the total quantity of the medicine imported within a 12 month period does not exceed 15 months supply of the drug (at the maximum dose recommended by the manufacturer)
Extracted from the Australian TGA web site http://www.tga.gov.au/docs/html/bringmed/persimp.htm
Within Australia: Free delivery (please allow 7-14 business days for delivery)
Within New Zeland: Free delivery (please allow 7-14 business days for delivery)
Other Parts of the World, Excluding European Countries Shipping:
For all USA shipping destinations, please place your order at
www.goodhealthUSA.com
For all Canada shipping destinations, please place your order at
www.goodhealthstore.ca
For all European shipping destinations, please place your order at
www.goodhealthnaturally.com
We greatly appreciate your patronage and look forward to helping you achieve optimum
Good Health...Naturally!
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